Shipping policy
Shipping and Delivery Policy
Last updated: 27 August 2026
Where we deliver
Hoppit Studios currently delivers to the United Kingdom only.
Available delivery destinations will also be shown during checkout.
If we introduce delivery to additional countries, this policy will be updated before those destinations are made available.
How your order is fulfilled
Hoppit Studios books are printed to order and dispatched for us by a specialist UK print and fulfilment partner.
Your purchase is always from Hoppit Studios Ltd. If you have a question or problem with an order, please contact us rather than the printer or delivery company.
Production and dispatch
Once your order has been accepted and payment authorised, it is sent for production and fulfilment.
For standard website orders, production normally takes 3 working days.
Working days do not normally include weekends or UK bank holidays.
These times are estimates rather than guarantees.
Delivery times
Delivery time begins after your order has been produced and dispatched.
The delivery services available for your address will be shown during checkout.
For UK orders, delivery will vary depending on the service selected, but in most cases delivery is expected to take 1 to 5 working days after dispatch.
Any more specific delivery estimate shown during checkout or in your order confirmation should be read together with this policy.
Delivery charges
Delivery charges depend on the destination, weight of the order and delivery service available.
The applicable delivery charge, or the information needed to calculate it, will be displayed clearly as part of the purchasing process.
The total amount payable, including any mandatory delivery charge that can be calculated at that stage, will be shown before you place your order.
Delivery services and tracking
The delivery services available may vary according to the delivery address and the size and weight of the order.
Some delivery services may include tracking and others may not.
Where a tracked service applies and tracking information is available, this will be provided after dispatch.
Selecting a faster delivery service affects the courier journey after dispatch. It does not necessarily shorten the time required to print and prepare the book unless this is expressly stated during checkout.
Delivery addresses
Please check your delivery address carefully before submitting your order.
If you notice an error after ordering, contact us as soon as possible at:
We will try to correct the address if the order has not progressed too far through production or fulfilment, but changes may not always be possible once production has begun.
Delays
Occasionally an order may take longer than expected because of production demand, courier delays, severe weather, postal disruption or another event outside our reasonable control.
If we become aware of a significant delay affecting your order, we will contact you where reasonably possible.
Unless a different delivery period has been agreed with you, we will arrange for goods to be delivered without undue delay and within the period required by law.
Nothing in this policy affects your statutory rights where delivery is significantly delayed or does not take place.
If your order appears to be lost
If your order has not arrived within the expected delivery period, please contact:
Please include your order number.
We will investigate the delivery with our fulfilment and delivery providers as necessary.
Please contact Hoppit Studios rather than attempting to resolve the matter directly with our printer.
Damaged deliveries
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include your order number and a brief description of the problem.
Photographs of the packaging and damaged product can be helpful when we investigate a delivery problem.
Your statutory rights concerning damaged or faulty goods are not affected.
Orders containing more than one item
Where possible, products in the same order will be dispatched together.
If an order contains products with different production or availability dates, the whole order may sometimes be held until all items are ready.
If we introduce pre-orders or products requiring substantially different fulfilment arrangements, we will make the relevant delivery information clear before purchase.
Contact us
For questions about shipping or delivery, contact:
Hoppit Studios Ltd
Email: hoppitstudios@icloud.com
Registered office:
Hoppit Studios Ltd
c/o Hart Simpson Ltd
28 Terminus Road
Sheffield
S7 2LH
United Kingdom
Company number: 17409690