Refund policy

Hoppit Studios Returns & Refunds Policy

Last updated: 27th August 2026

We hope you are pleased with your Hoppit Studios order. If something is not right, please contact us and we will do our best to sort it out.

Changing your mind

If you buy a physical product from the Hoppit Studios website, you normally have the legal right to change your mind.

You may tell us that you wish to cancel your order at any time from placing the order until 14 days after you, or someone nominated by you, receives it.

You do not need to give us a reason.

To cancel, email:

hoppitstudios@icloud.com

Please include your name and order number if possible so that we can identify your order.

If your order has not yet entered production or dispatch, we will cancel it where possible.

If it has already been dispatched, you will need to return it to us.

Returning a change-of-mind purchase

After telling us that you wish to cancel, please return the product within 14 days.

You are responsible for the cost of returning a product when you have simply changed your mind.

We recommend obtaining proof of postage and keeping it until your refund has been completed.

Please take reasonable care of the product while it is in your possession.

You may examine a product as you reasonably could in a shop.

Some Hoppit Studios books are designed to be coloured, cut, joined or otherwise made into something of your own. Colouring, cutting, writing on, joining or otherwise using the pages will normally go beyond what is necessary simply to inspect the product.

If handling or use has reduced the value of a returned product, we may make an appropriate deduction from the refund to reflect that reduction in value.

Your refund when you change your mind

When you exercise your legal right to cancel, we will refund:

the price paid for the returned product; and

the cost of our standard delivery service, where you paid a delivery charge.

If you chose a more expensive delivery service, we are not required to refund the additional amount above the cost of standard delivery.

We will make the refund without undue delay and within the period required by law.

Where you are returning goods to us, we may wait until we receive them back or until you provide evidence that you have sent them back, whichever happens first.

Refunds will normally be made to the original payment method unless another method is agreed.

Faulty, damaged or incorrect products

Your rights are different if something is wrong with the product.

Goods supplied by Hoppit Studios must be as described, of satisfactory quality and fit for their intended purpose.

If your order:

arrives damaged;

is faulty;

is not the product you ordered; or

does not match its description,

please contact us at:

hoppitstudios@icloud.com

Please include your order number and a description of the problem.

Photographs can be helpful, particularly where an item has been damaged in delivery, but asking for photographs does not affect your statutory rights.

Depending on the circumstances and when the problem arises, your legal rights may include a refund, repair or replacement.

If you exercise the short-term legal right to reject faulty goods within the applicable period, you may be entitled to a full refund. Your consumer rights may continue after that period.

We will not require you to bear reasonable return costs where goods are being returned because they are faulty, damaged, incorrectly supplied or misdescribed.

Damage during delivery

If your parcel or its contents arrive damaged, please contact Hoppit Studios rather than the printer or delivery company.

Hoppit Studios is the retailer from whom you bought the product, even where another company has printed, packed or delivered it on our behalf.

We will deal with our fulfilment and delivery providers as necessary.

Personalised products

Our standard printed books are not treated as personalised simply because they may be printed after an order is placed.

If we later sell genuinely personalised products or goods made to an individual customer’s specification, different cancellation rules may apply.

Where that is the case, we will make this clear before you place the order.

Exchanges

We do not currently operate a general exchange service for change-of-mind purchases.

If you wish to replace an unwanted product with something else, the simplest route will normally be to return the eligible product for a refund and place a new order.

This does not affect our obligations concerning faulty, damaged or incorrectly supplied goods.

Your statutory rights

Nothing in this Returns and Refunds Policy limits or removes your statutory consumer rights.

Contact us

Before returning an item, please contact us at hoppitstudios@icloud.com so that we can provide return instructions.

Email: hoppitstudios@icloud.com

Returns address:

Hoppit Studios Ltd

c/o Hart Simpson Ltd

28 Terminus Road

Sheffield

S7 2LH

United Kingdom

Registered office: